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At New Floors USA, our commitment to our customers is paramount.
We believe that making happy customers makes for a successful business. Are you ready to be part of that formula? New Floors USA is one of the fastest-growing, shop-at-home, specialty retail flooring companies in America. Much of our success can be attributed to our unique approach to customer service and our amazing staff. We are committed to maintaining a culture of team-oriented employees who share our dedication to customer satisfaction. We are always interested in speaking with friendly like-minded candidates in the Seattle area, including Tacoma, Olympia & Everett. If you are looking to join a professional Seattle Flooring company, look no further!
If you are interested in joining our team, please contact us at 800-850-8183.
New Floors USA is Growing Rapidly so ground floor opportunity is available
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Pay: $15.00 – $25.00 per hour
Job Type: Full-time
Pay: $15.00 – $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Woodinville, WA 98072: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Required)
New Floors USA is growing again
Washington’s top leading home improvement company would be nothing without our successful sales team and we want YOU to join us! NO EXPERIENCE NECESSARY! We’re seeking a result-driven mindset who is outgoing with a positive personality. WE WILL TRAIN YOU! Our system will ensure you’re success. Our Salespeople receive qualified Customer Leads (no prospecting) on average 2-3 leads per day, 6 days a week. Average ticket $10,000, and commission can be up to 10% for the most driven person out there! A fun fast-paced work environment, could exceed $150K annually depending on your strengths and abilities. Who doesn’t want financial freedom?! Don’t wait on this opportunity to grow your career. Apply with your resume attached; no sales experience required.
- Outgoing, witty
- Professional and respectable demeanor
- Self- motivated, eager to succeed
- Excellent communication skills
- Ability to manage time effectively
- Positive and energetic
- Ability to learn and implement today’s top marketing and selling techniques
- Willing to work weekends and go above and beyond’
‘Work Location: * On the road
Job Type: Full-time
Pay: $73,000.00 – $175,000.00 per year
Job Type: Full-time
Pay: $70,000.00 – $175,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
License/Certification:
- Driver’s License (Required)
Work Location: One location
New Floors USA , the Washington’s #1 remodeling company, is growing rapidly and adding to our team of Installers!
What New Floors USA offers:
The opportunity to be a part of something bigger – Join a family culture like no other
Development opportunities – The chance to learn new skills, be offered growth potential and career advancement
Full benefits, as well as, paid training and paid time off
This role is for you if:
You’re passionate about the home improvement industry. You must have a love for home remodeling and helping people complete their home construction needs
You’re a team player. New Floors USA is a family-owned and operated business committed to ensuring customer satisfaction and when you join New Floors USA you join the family of over 50 dedicated employees
You’re a problem solver. You are able to think on your feet and complete a homeowners dream remodeling project with the utmost accuracy and care
Our Installers work 7:00 am – 5:00 pm and you are responsible for the entire installation of our products, while providing exceptional service to our customers.
Qualifications:
- Valid Driver’s License
- A professional and friendly demeanor
- 5 year of remodeling or Flooring experience
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time Part time
Pay: $15.00 – $21.00 per hour
Job Types: Full-time, Part-time
Pay: $14.49 – $21.64 per hour
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Woodinville, WA 98072: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
